Return & Refund Policy
Last updated: 29/07/2026
At [STORE NAME], we want you to be happy with your purchase. This policy explains your rights and how to request a return, exchange, or refund.
1. Your Right to Cancel (UK Consumer Contracts Regulations)
If you are a UK consumer, you have the legal right to cancel your order within 14 days of receiving your item, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, simply notify us by email at cushysleep.contact@gmail.com within 14 days of delivery.
2. Return Window
After notifying us of cancellation, you have a further 14 days to send the item back to us. We recommend using a tracked shipping method, as we cannot be responsible for items lost in transit.
3. Condition of Returned Items
Items must be returned:
- Unused and in the same condition you received them
- In the original packaging where possible
- With proof of purchase (order number or confirmation email)
Items that show signs of use, damage not caused by us, or missing packaging may only be eligible for a partial refund.
4. How to Start a Return
Email us at cushysleep.contact@gmail.com with your order number and reason for return. We'll respond within [1–2 business days] with return instructions and the return address.
Please do not send items back before contacting us — because we work with international fulfilment partners, returns sent to the wrong address may not be processed.
5. Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [5–10 business days].
Original shipping costs are non-refundable, unless the item was faulty or incorrect.
6. Faulty, Damaged, or Incorrect Items
If your item arrives damaged, faulty, or different from what you ordered, contact us at cushysleep.contact@gmail.com within 48 hours of delivery with a photo of the item. We'll arrange a replacement or full refund, including shipping costs, at no cost to you.
7. Exchanges
We currently don't offer direct exchanges. If you'd like a different item, please request a return for a refund and place a new order.
8. Non-Returnable Items
For hygiene reasons, products can only be returned if it is unused, unopened, and in its original sealed packaging.
9. Late or Missing Refunds
If you haven't received a refund after the timeframe above, first check your bank or payment provider, as processing times vary. If you still haven't received it, contact us at cushysleep.contact@gmail.com.
10. Contact Us
Questions about returns or refunds? Email us at cushysleep.contact@gmail.com.