Privacy Policy

Last updated: 29/07/2026

CushySleep ("we," "our," or "us") operates cushysleep.com (the "Site"). This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from the Site.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR), and the UK Data Protection Act 2018.

1. Who We Are

CushySleep is registered in Ireland. If you have questions about this policy or your data, you can contact us at:

  • Email: cushysleep.contact@gmail.com

2. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We refer to this as "Device Information."

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this as "Order Information."

We collect Device Information using:

  • Cookies – data files placed on your device to remember your shopping cart and preferences
  • Log files – track actions occurring on the Site
  • Web beacons, tags, and pixels – including the Meta (Facebook) Pixel, used to understand how you interact with the Site and to serve relevant advertising

3. How We Use Your Information

We use the Order Information to:

  • Fulfil orders placed through the Site (including shipping and processing payments)
  • Communicate with you (order confirmations, updates, and customer support)
  • Screen orders for potential risk or fraud
  • Provide marketing communications, where you've opted in

We use the Device Information to:

  • Optimise the Site (analysing how customers browse and interact with it)
  • Run and measure advertising campaigns, including via Meta/Facebook Ads

4. Sharing Your Information

We share your Order Information with third parties to help us fulfil your order and run our business, including:

  • Shopify — our ecommerce platform provider
  • [Zendrop / your fulfilment provider] — to fulfil and ship your order
  • Payment processors (e.g. Shopify Payments, PayPal) — to process your payment securely
  • Meta (Facebook) — for advertising and analytics purposes, via the Meta Pixel

We do not sell your personal information to third parties.

5. Your Rights

If you are a resident of the UK or EU, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at cushysleep.contact@gmail.com.

6. Data Retention

When you place an order through the Site, we maintain your Order Information for our records unless and until you ask us to delete this information.

7. International Transfers

Your information may be transferred to and processed in countries outside the UK/EU, including where our service providers (such as fulfilment or payment partners) are located. Where this happens, we take steps to ensure your data is protected in accordance with this policy and applicable law.

8. Cookies

For more detail on how we use cookies, please see our Cookie Policy [link if you have a separate one, or merge this section in].

9. Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us

For more information about our privacy practices, questions, or to make a complaint, contact us by email at cushysleep.contact@gmail.com.

If you are not satisfied with our response, UK residents have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, and EU/Irish residents can contact the Data Protection Commission (DPC) at dataprotection.ie.