FAQ's
Ordering & Payment
Q: What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal / Shop Pay / Apple Pay. All transactions are processed securely.
Q: Is my payment information safe?
Yes. Our checkout is fully encrypted and secured through Shopify's payment system. We never store your card details.
Q: Can I change or cancel my order after placing it?
If your order hasn't shipped yet, contact us at cushy sleep.contact@gmail.com as soon as possible and we'll do our best to change or cancel it. Once it's shipped, we're unable to make changes.
Shipping
Q: Where do you ship from?
Your order is shipped directly from our fulfilment partner Zendrop to ensure the fastest possible delivery to your door.
Q: How long does shipping take?
Orders typically arrive within [5–10 business days] after processing.
Q: Do you ship outside the UK?
Yes, to all countries.
Q: How much does shipping cost?
Free shipping on all orders over the minimum listed on the home page.
Product
Q: What is the leg pillow made from?
High-density memory foam with a breathable, removable cover.
Q: Is the cover washable?
Yes, the cover is machine washable — remove before washing and air dry. / No, spot clean only.
Q: Will this fit me? Is it adjustable?
yes, it designed to fit most body types, with an adjustable strap for a secure, custom fit.
Q: How do I use it correctly?
Place between your knees while sleeping on your side, with the strap secured around your upper leg to keep it in place through the night.
Returns
Q: What's your return policy?
We offer a 30-day return window from delivery, in line with UK consumer law. See our full Return Policy for details.
Q: My item arrived damaged or faulty — what do I do?
Email us at cushysleep.contact@gmail.com within 48 hours of delivery with a photo, and we'll send a replacement or full refund at no extra cost.
Support
Q: How can I contact you?
Email us anytime at cushysleep.contact@gmail.com — we aim to respond within [1–2 business days].